Những nẻo đường.... thất bại

Với một cá nhân thì thất bại thường đơn giản thấy nguyên nhân hơn là một tổ chức. Tôi xin chia sẻ một lesson leaned tôi mới thức hiện tuần vừa rồi nó hơi dài và là thông tin tôi tìm hiểu góp lại xin chia sẻ cùng anh trong topic này.

Lesson Learned Briefing
No: LL2012-0005
Title: Failing to meet safety hour key performance indicator on the year 2012.
Event: It is not able to achieve the value of safety hour KPI 4.5 million hours at the end of year 2012.
Event Date: /2012
Category: External Lessons Learned;
Lesson Learned Statement: The setting total safety hour KPI may not have realistic, a KPI being realistic not only makes sense in the range that is set for it. Remember, this KPI will back to zero when a lost time incident occurred. A KPI must be specific, measurable and must able indicate what action must be taken to bring the numeric result of the KPI back into an acceptable range.
Discussion: Failure to meet a KPI can be considered as a no-conformance and could be written against 8.2.3 Monitoring and Measurement of Processes.
We must understand why it was not achieved. More importantly if the KPI is important to the company.
- Was the KPI realistic in the first place?
- If so, why wasn't it achieved?
Our KPI looked achievable, but turned out not to be. The reasons why it wasn't achieved was beyond the control of the person/people responsible or confused with other KPI (number of lost time incident)?
Preventive action will makes the necessary changes to the system to be assured of fulfilling the KPI. Perhaps there's a need issue one to Management to produce more relevant and useful KPI and to provide the resources necessary to achieve said KPI/s?
Analysis: For a KPI, we shall easily visualize answers to the following types of questions:
• What are we ahead or behind on?
• How far ahead or behind are we?
• What is the minimum we have achieved to date?
A Key Performance Indicator is not a critical success factor. So the Key Performance Indicators should not be confused with a Critical Success Factors. Critical success factors are elements that are vital for a strategy to be successful. KPI’s are measures that quantify objectives and enable the measurement of strategic performance. The most effective use of a KPI is when it is aligned to the company strategy and the critical plan of the company.

For KPIs to be successful there needs to be a system for tracking, communicating, and improving performance. If data are collected but aren’t communicated to the appropriate audience, efforts will not be successful.

KPIs will evolve as the company changes. Health and safety managers should be prepared to continuously evaluate their progress in tracking health and safety performance and the benefits of the KPIs. When necessary and appropriate, KPIs should be modified to reflect changing circumstances or drive further improvement.

To develop meaningful KPIs, health and safety managers first need to understand the safety risks of their operations, evaluate the systems that are in place to manage risk, and understand the company’s business plan and culture. From there health and safety managers can decide where they would like the organization to be in the short and long term. It’s great to be recognized as one of the industry leaders in the area of safety, but if the organization has a reactive or emerging culture, it might want to set a short-term goal of ensuring that it is in compliance with applicable legal requirements.

When communicating KPIs, it’s also important to understand who the audience will be. For example, establishing a goal of completing all incident investigations within 24 hours may help to improve overall safety performance, but it’s unlikely to gain favorable public attention. Environmental Resources Management reviewed the most common publicly reported environmental, health and safety indicators among many major companies and found that the companies all reported lagging indicators. Does this mean that these companies are not interested in improving safety performance? No, but it may be an indication that the public doesn’t want to know what companies are doing to improve performance but is interested in knowing how companies perform.

KPIs that represent what has already happened are referred to as “lagging indicators.” Lagging indicators are commonly used in company communications to provide an overview of performance, such as the tracking of injury statistics, exposure incidents, and regulatory fines. “Leading indicators” are more predictive of future performance results. They are viewed as proactive measurements

If that is the case then you should discontinue use of the KPI and choose one which is perceived to be measured with sufficient accuracy, even if it is less suitable. Make it an action with a SMART target to resolve the data integrity issues, but do not keep on using the KPI until that target is met.

Issue date: 1/11/2012