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Thien Truc Hoang's picture

Thien Truc Hoang

Visual Analytic & Reporting Team Leader (BI) at FE Credit - VPBank Finance Company Limited
Ho Chi Minh (Vietnam) - 68 connections

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Overview

  • Current:
    Visual Analytic & Reporting Team Leader (BI) at FE Credit - VPBank Finance Company Limited
  • Past:
    • Business Analyst - Business Decision Management at ANZ Bank (Vietnam) Limited
    • Software Business Analyst at CSC Vietnam (formerly known as FCG Vietnam/ PSV)
    • Quality Control Engineer at CSC Vietnam (formerly known as FCG Vietnam/ PSV)
    • Software Quality Assurance at Portellus JSc.
    • Software Quality Assurance at MMSoft Ltd
    • Software Engineer at MVN Ltd
  • Education:
    • Greenwich University (UK), Vietnam
    • LT APTECH, Vietnam
  • Connection:
    68 connection(s)

Summary

I am a Business Analyst - Retail - Channel - MIS & Analytics for ANZ Vietnam bank. Started developing my career path from the 1st year at the university, I had chance to go through most of positions in a software development life-cycle.

Graduated in Information technology but now, I'm working for a bank. I had found my difficulties at the first time changing to a totally new environment. I had learn, accepted and changed myself to adapt it.

I'm not that confident that I can do everything I want but I'm fully aware of the need to be a beginner; then experienced. Looking for new things within capability is one of my interest.

I'm still in my development state for my career at ANZ. Banking is still new with many interesting things to learn.

  • Job Function:
  • Industries:
    Banking, IT - Software/E-commerce
  • Specialities:
    Quality Control/ Quality Assurance/ Software Business Analyst/ Banking Business Analyst
  • Job Level:
    Team Leader/Supervisor

Experience

  • Visual Analytic & Reporting Team Leader (BI)

    FE Credit - VPBank Finance Company Limited
    December 2014 - Present (10 years 2 months)

    The Business Intelligence Team Lead assists the HOD BI & Advanced Analytics in overseeing the work performed by the Business Intelligence developer team members.  This person is also expected to take the lead on assigned projects and is responsible for managing the work of others working on the said assigned projects.

    - Serve as a driver on all matters of the BI platform architecture to both business and IT staff in all phases of
    reporting development, implementation and support.
    - Lead design, implementation, administration and maintenance of the SAS VA business intelligence platform.
    - Implement user access controls and data security measures.
    - Adopt and communicate new concepts, emerging trends, ideas, techniques, BI report & dashboard design best practices and technology assistance to team members.
    - Assist development team in the design of BI solutions.  Work with business owners and business users to
    understand and translate requirements into practical BI solutions.
    - Provide leadership, guidance and mentoring. Provide recommendations and educate others on how to
    effectively explore, analyze and visualize data, as well as how to communicate and tell stories through data.
    - Create and maintain documentation of processes, reports, applications, and procedures as per department policy.
    - Mentor other developers and take the lead in complex projects.
    - Troubleshoot and debugging system failures and/or code as needed.
    - Foster and maintain strong relationships with customers and IT colleagues to meet expected customer service levels.
    - Work with Testers and business users to develop the detailed test plan for the BI reports and dashboards
    - Oversee the User Acceptance Testing (UAT) for the BI solution work products
    - Ensure continuous delivery of reports currently in production
    - Liaise with business units, IT, and third party consultants in matters relating to the BI implementation and report delivery
    - Get user sign-off on the completed reports
    - Manage the queue for post implementation issues
    - Ensure the creation and delivery of relevant project documents including the updates on the report inventory

  • Business Analyst - Business Decision Management

    ANZ Bank (Vietnam) Limited
    July 2010 - December 2014 (4 years 6 months)

    - Providing MIS reports on daily/ weekly and monthly to drive the business decision for Credit, Debit cards, Mortgage, PL and Branch.

    - Supporting to managers with ad-hoc requests providing analytic.

    - Preparing slides for Head of BU in Leadership and management meetings.

    - Weekly/ monthly revenues and sales volumes forecasting based on the product margins and run rates, monthly financial accruals for the sales variable costs.

    - Sales productivity, Daily and weekly sales performance, application process flow, approval rates analysis for all sales and channels including Mortgage special list and Direct sales/ Telesales and Branches.

    - Communicate with internal stakeholders, regional stakeholders on business requirements.

    - Proactively identify and address issues and concerns of business area stakeholders.

    - Actively engage peers and others to solve any issues impacting to business

    - Involving in incentive calculation process for Mortgage Specialist, Direct Sales, Telesales, Third Party Agent and other Referral channels

    - Support marketing in provide potential information for planned campaigns.

  • Software Business Analyst

    CSC Vietnam (formerly known as FCG Vietnam/ PSV)
    September 2009 - July 2010 (10 months)
  • Quality Control Engineer

    CSC Vietnam (formerly known as FCG Vietnam/ PSV)
    September 2007 - September 2009 (2 years)
  • Software Quality Assurance

    Portellus JSc.
    July 2007 - September 2007 (2 months)

    Left company because of its bankruptcy

  • Software Quality Assurance

    MMSoft Ltd
    October 2006 - July 2007 (9 months)

    Support to Project Manager in planning for testing activities
    Co-ordinate with HR to arrange resources for projects
    Provide training for new comers
    Be supervisor for team members
    Be on-site support in AUS-Sydney for customers
    Be in Business Analyst role whilst working in AUS as working closely with customers than other BAs

  • Software Engineer

    MVN Ltd
    May 2006 - October 2006 (5 months)

Education

  • Greenwich University (UK) (Vietnam)

    Bachelor of Engineering , Computer Management
    2010 - 2011
  • LT APTECH (Vietnam)

    College , Software Engineering
    2003 - 2005

Training/Certificate

  • ITIL® / IT Service Management (V3) qualifications at Foundation level

    2010

    APM GROUP License 02327651-01-8Z3J April 2010

  • Foundation Certificate in Software Testing

    2008

    ISEB License 9276546 September 2008

  • Higher Diploma in Software Engineering

    2003

    At Aptech Vietnam.

Additional Information

  • Groups and Associations:
    The Global Experience Group (http://www.facebook.com/theglobalexperience)

    The Global Experience Group Vietnam (http://www.facebook.com/TheGlobalExperienceVietnam?ref=stream)
  • Honors and Awards:

Personal Information

  • Hobbies and Interests:
    - Sparing free time with doing house decoration + Baking + ice-cream making

    - Doing charity

    - Spending time with family/ my beloved/ my gangs

    - Traveling + Photo shooting + Window-shopping

    - Shoes collecting

    - Step by step extend my career path in my own way.

    - Keep me always be Inspired, be Creative, be Myself ♥

    - Hurt me with the truth,but never comfort me with a lie !

    - Don't hate fake people but not consider they are friends - just someone I know.

    +++ Silent hobby - cockroach is not on my way :D

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