Public Profile

1/ Technical Service Manager: Main duties:
- Manage the TAS team to provide the technical advisory for customers and sales team in both Vietnam and Cambodia markets;
- Through technical advisory activities, demonstrate the value proposition of Coats’ products and services to the customers;
- Consultancy and training:
+Organizing technical seminars to the customers providing the knowledge of Coats’ products, relating accessories and their application in garment manufacturing;
+ Conducting technical training to Sales Team and Customers in order to provide technical knowledge to the team and Providing sewing solutions to customer;
- Handling customers’ complaints on the technical issues;
- Conducting benchmarking tests and thread trials to promote and offer Coats products
- Conducting Productivity Enhancement Study (PES) trials, Economic Value to Customer (EVC) to prove the superior economic values of Coats’ products
- Visiting customers frequently for technical advisory activities;
- Participate in the development stage of the customers’ garment sample development and recommending the suitable thread for their designed garments to meet the expected quality

Achievements
- Recruiting and Developing the Technical Advisory Service team in Hanoi, Danang and Hochiminh to support internal and external customers;
- Promoting company’s images, products and Technical services via the Technical Seminars and consultancy activity (offering sewing solutions and recommendations) to clients;
- Creating a communication channel between Technical Service Team and Garment Manufactures (Technical and Merchandiser teams) in order to protect existing customers and support them when necessary;
- Contributing to business acquisition via the recommendations, conversion and up-gradation activities

2/ Project Manager (The fastest sampling service in the market)
- Launching of Coats Colour Express is communicated internally and externally (customers) effectively: communicating with Sales, Customer service, Supply chain, production and IT team internally to set up the new sampling service in Vietnam successfully
- Communicating with Sales Team to identify target customers
- Conducting trainings needed for internal and external customers
- Directing and allocating the assigned resources (central + local) to best meet project KPIs.
- Monitoring progress to ensure new tools and processes are implemented to achieve the KPIs.
- Keep the central team updated and ensure any progress blocks are highlighted on time and a resolution / work around is developed and executed by the local teams.
- Managing day-to-day operational aspects of CCE project and scope
- Collecting metrics data (baseline, actual values for sales & costs, schedule, work in progress and work completed) and reports on project progress and other project specific information to central team and stakeholders
- Providing support, guidance and direction to FCEs (Field Colour Expert) and Hub Coordinators..
- Monitoring KPIs for FCEs, Hub Coordinators and Customers.
- Achieving KPIs

Achievements
• Setting up successful a fastest sampling service in Vietnam
• Implementing this service to numbers of targeted clients
• Helping maintain and gain more shares at targeted customers