Public Profile

Being directly responsible to General Director and Customers for Product Quality and Quality Management System (QMS). Contribute to the Strategic Planning and Deployment Process.
-Develop and Maintain a Customer (Internal and External) Focus
-Represent the quality system in the strategic planning process and assure that the voice of the customer is heard.
-Participate in formulating the organization’s overall strategic plan.
-Develop quality strategies to help the organization achieve its strategic goals.
-Develop and implement performance improvement plans that support organization’s goals.
-Identify and obtain the resources necessary.
-Development and delivery of quality training programs for improved performance.
-Support the quality department relations.
-Assess performance information of processes/system, to provide performance information to the organization for continuous improvement (for the effectiveness of the quality system, effectiveness and efficiency of processes, including SPC, FMEA, MSA, COQ, audits, MR).
Managing Supplier Performance

Achievements:
oCustomer focus and Cost reduction: Reduced Cost of Quality & Rejected rate from customers; Increased effectiveness of CAR process:
+ COQ (Cost of Quality) [Sum of multi-costs/revenue (%)]: 6.8% (Jul-13~Jun-14), 5.4% (Jul-14~Jun-15), 4.9% (Jul-15 ~ Sep-15)
+ Rejected rate from customers [rejects/delivers (ppm)]: 818 ppm (Jul-13~Jun-14), 445 ppm (Jul-14~Jun-15), 180 ppm (Jul-15 ~ Sep-15)
+ On time CAR rate (%): 40%(Jul-13~Jun-14), 70%(Jul-14~Jun-15), 90%(Jul-15 ~ Sep-15)
+ Repeated CAR rate (%): N/A (Jul-13~Jun-14), 7%(Jul-14~Jun-15), 2% (Jul-15 ~ Sep-15)

oOthers:
-Developed continuous improvement system (includes recognizing policy, guideline templates, techniques/methodologies).
-Optimize inspection level over processes.
-Increase preventive activities and risk management: change management, under implement of FMEA for some high risk processes.
- Optimized workload, increased competency to re-structure QA organization:
+ Cut down 1 of 4 engineers, cut down 2 of 10 Leaders.
+ Added 30% more new tasks for quality officer, quality engineers.

oBeing directly responsible General Director and customers for quality and QMS.
oEnsure QMS implemented, and continuously improved to meet/exceed customer requirements.
oResponsible for the quality department relations, training/support other department on quality, ISO.

Achievements:
oDriving of company’s continuous improvement activities to reduce::
1. Defect cost rate (defects/production quantity): 2.43% (2011) 1.83% (2012) 1.68% (2013) 1.50%
2. Complaint rate (complaints/orders) 0.51%(2011) 0.74%(2012) 0.33% (2013) 0.23% (Sep-2014)

oOthers:
-Increased effectiveness of: audit system, management review activities, inspection documents, main procedures.
-Customer focus: under development the 5 Core Tools to satisfy automotive manufacturing customers such as: Exedy, NidecTosok, Mitsuba, Honda…
-Project manager for GMP of pharmaceutical packaging products.
-Developed criteria system for training and qualification of inspectors.
Provided training courses for managers, leaders and workers on ISO internal audit, quality induction, inspection.

Full time Management Consultant, Auditor & Trainer

Consulting, Training, Auditing of:
- Management Systems: Quality, Environment, Safety & Health Management Systems.
- Continuous Improvement Tools & Techniques: Kaizen, Problem Solving, QC tools, 5S, Lean&6-Sigma (self studying and joining Lean&6-Sigma consulting project)


Summary of major project and customers:
- For ISO management systems:
NOK Vietnam Co., Ltd. (internal training & consulting); Moland Vietnam Co., Ltd.; Tohoku Vietnam Co., Ltd.; Holcim Co., Ltd.; Vietsopetro Joint Venture; Binh Son Refining and Petrochemical Company Limited, Petrovietnam Fertilizer and Chemicals Company, Daiwa Plastic Vietnam, CP Vietnam …

- For continuous improvement Tools & Methodologies:
Apave Asia – Pacific (Kaizen-QCC public training courses), Binh Son Refining and Petrochemical Company Limited (Kaizen-5S), Petrovietnam Fertilizer and Chemicals Company (5S), CP Vietnam (continuous improvement Tools & Methodologies for Lean&6-Sigma projects), II-VI Vietnam (Tools & Methodologies for improvement projects, internal training & consulting)

QMS&EMS Project Manager:
 
oSet up QMS & EMS (ISO 9001 & 14001, Sep./2008 ~ Aug./2009)
oDriving continuous improvement activities as Kaizen & QCC and organizing training courses in QC.
Achievements: Success in setting up QMS & EMS and getting certificates of ISO 9001:2008 and ISO 14001:2004

Quality Supervisor:
oLeading problem solving activities related to customers’ complaints, defective…
oAuditing processes, corresponding of customers’ audits.
Performing data statistics of processes and generate quality reports.

Leading a QA/QC group (~100 inspectors and staffs). Assuring and controlling of quality for a production section (~1000 employees).
oLeading continuous improvement and problem solving activities: Kaizen-QCC activities, solving customers’ complaints, defective…
oDeveloping methods, standards, procedures for testing and inspection.
oAuditing production processes, corresponding of customer's audits.
oAnalyzing data and making reports.