Public Profile

- Manage biggest Area in Region 6 in the South including 11 Branches.
- Deliver monthly sales target of Casa/Deposit/Lending/and Wealth products of assigned Region by managing team of Branches Managers and Relationship Officers.
- Plan and implement sales strategies with team and with branch distribution to achieve monthly sales target.
- Plan and implement new initiatives and monthly activities within branches to motivate branch staff to generate maximum sales.
- Recruit, train and monitor Branch Managers, Senior Relationship Manager and Relationship Officers to make sure effective sales results are produced Weekly/Monthly basis
- Conduct regular training sessions of branch distribution and Branch Managers/ROs to ensure customer need based selling.
- Visit branches on regular basis and interact regularly with branch distribution to plan and to implement sales strategy and to resolve issues related to Liability products, Consumer finance products and Wealth products.
- Build and maintain strong relationship with internal and external customers.
- Working closely with Regional Head to build sales strategy for Area

Manage : 4 telesales teams, 1 online/digital sales team, and support for Third party sales team
Product: Credit cards, Insurance and secure loan

Achievement:
- The first person set up Telesales and Third party sales channel in VIB, expand from 5 sales person in 2014 to 70 sales in 2015.
- Support Thirt party Sale channel in VIB with 60 sales agent
- Best manager of Digital and Direct distribution in 2014 - A1
- Top best perfomance Q3 -2015
- Proposed solution to reduce up to 20% telephone cost for whole telesales channel
- Recognition award for Credit card 2015
Project attended: CRM and Contact Center
Product sales achievement: 500 billion in Q1,2,3 in 2015, 600 cards/month

With my strong experiences in Contact Center, I supported to Head and guidelines teams to set up and running Contact Center
Key performance:
Responsible for service quality for Inbound and and customer interest rate for Outbound team.
Ensuring keep good key Contact Center indicator as Service level, AHT, ATT, ASA, total incoming calls, and outgoing calls…
Training and coaching staff
Build and develop sale scripts
Creative staff motive programs ( such as : Contact Center superstar, mystery shopping…)
Achievement:
Build up Customer service guidelines book, Call monitoring, score card, Process to handling customer complains, build Contact Center Lookup information system
Running success many outbound service and telesales project ( personal loans, cards, internet banking…)
Proposal to save 30% outbound program cost.