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linh ly
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Current:Personal banking officer at HSBC Vietnam
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Past:
- helpdesk and training at Galileo Vietnam
- customer service at SaiGon Airport Ground Services
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Education:
- Charles Sturt University, Australia
- Foriegn Trade University, Vietnam
- civil aviation institute, Vietnam
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Connection:57 connection(s)
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Job Function:
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Industries:Education/Training, Airlines/Tourism/Hotel, Restaurant/Catering services
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Job Level:Team Leader/Supervisor
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Personal banking officer
HSBC Vietnam
July 2014 - Present (10 years 7 months)-i. Identify sales opportunities and proactively cross sells related service to achieve the sales and referral target.
ii. Strengthen existing customer relationship as well as establish relationship with potential customers
iii. Identify customer needs based on their banking profiles with the bank, and by asking “know your customer” questions in order to recommend the most suitable banking products to customers, including credit card products, time deposit, personal loan, home loan, and insurance.
iv. Meet service performance standards through handling customer enquiries efficiently.
v. Provide excellent after sale service in order to maintain relationship with customers and to get referral from customers -
helpdesk and training
Galileo Vietnam
September 2011 - February 2012 (5 months)Training arline booking agents for using Galileo booking systems. Support agents to solve problems related to systems and air ticket.
Report to manager the training process, evaluate the capabilities of learners and how the training program can fit to learners, thereby suggest the alternative training methods of adjustment. -
customer service
SaiGon Airport Ground Services
December 2007 - January 2011 (3 years 2 months)Working as a front liner for some airlines: All Nippon Airways, Qatar Airways, Lion Arr, Mandarin Airlines, Royal Brunei Airlines…
● Greet customers with well groomed and friendly appearance
● Listen to the customers to identify special needs to find out the best solutions to make them feel comfortable and pleased. This means I have had experience of the daytoday realities of communicating with the public.
● Read coded data on ticket to ascertain destination, mark tickets, assign boarding pass and checkin baggage.
●Be in charge for checkin team and handle irregular issue to assure the flight depart on time
● Monitor the checking process to ensure all staffs perform friendly and effectively, and then appraisal staffs performance based on performance checklists in order to proceed rewards or punishments.
● Report to manager everyday completed flights, including feedback from customers and airline representatives, as well as complaints and working problems.
● Training new employees with airline procedures and check-in system
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Charles Sturt University (Australia)
Masters , Marketing/ HRM
2012 - 2014 -
Foriegn Trade University (Vietnam)
Bachelors , Economics
2004 - 2008 -
civil aviation institute (Vietnam)
College , Air transportation
2000 - 2003
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