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Nguyen Khac Luat
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Current:Staff at Toyota Motor Vietnam Co., Ltd.
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Past:
- Technician at Nippon Conveyor Co., Ltd - Hanoi Representative Office
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Education:
- Hanoi University of Science and Technology (ĐH Bách Khoa Hà Nội), Vietnam
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Connection:10 connection(s)
Field technical support;
Technical problem handling from market;
Recall Campaign implementation
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Job Function:Admin/Clerical/Translator, Customer Service, Human Resources
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Industries:Mechanical, Automotive/Auto Components
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Specialities:Technical handling from market.
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Job Level:Experienced (Non-manager)
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Staff
Toyota Motor Vietnam Co., Ltd.
August 2010 - Present (14 years 8 months)Technical Staff at Technical Service Dept with main tasks/responsibilities:
- Handling technical problem from market on model/dealers in-charged;
- Monitor/Supervise technical service operation from dealers;
- Technical support to dealer on technical service activities
- Field technical monitor/Issue technical report to above management;
- Deal with technical issue during customers’ complaint handling;
- Train/guide to dealer on service work flow;
- Monthly evaluate technical service activities;
- Plan/co-operate with other related Dept. to make and organize Recall Campaign (SSC/CSC/PDC...) implementation;
- Hand on other responsibilities on after-sales activities. -
Technician
Nippon Conveyor Co., Ltd - Hanoi Representative Office
August 2009 - December 2009 (4 months)Position: Technician with main tasks:
- Job planning
- Revised, established new drawings of steel structure
- Edited AutoCAD based-on applications
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Hobbies and Interests:Reading books; Learning foreign languages and computer software; Playing and watching sports; Surfing on the Internet …
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