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mai cung
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Current:Professional currency trader at Business Owner
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Past:
- Brand & Operation Manager at CAODONG CO.,LTD
- Assistant Cinema Manager at MegaStar Cineplex
- Key Account Assistant at Metro Cash & Carry
- Assistant of chef Concierge at Sofitel Legend Metropole Hanoi
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Education:
- Hanoi Open University, Faculty of Tourism, Vietnam
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Connection:16 connection(s)
• Nearly 8 years’ successful experience in customer service with CDC Home Design Center; Megastar Cineplex, Metro Cash & Carry, Sofitel Metropole Hotel
• Directed and managed operations to make sure that all operations employees perform service contracts at, or more than customer's standards.
• Maximized productivity through better customer service, successful and timely communication, follow-up on each awaiting matter with customer.
• Excellent working knowledge using both Microsoft Excel, Microsoft Word, power point…
• Ability to train, motivate, and supervise customer service employees.
• A team player, acknowledged as “Total Quality Customer Service Professional.”
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Job Function:Sales, Customer Service
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Industries:Airlines/Tourism/Hotel, Fashion/Luxury Goods & Jewelry
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Specialities:Become one of the best customer service manager by increasing company's value with prominence experience of my selves.The development of company is the growth of selves
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Job Level:Manager
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Professional currency trader
Business Owner
January 2015 - Present (10 years 1 month)Invest in forex
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Brand & Operation Manager
CAODONG CO.,LTD
December 2013 - December 2014 (1 year). Manage operation run smoothly
. Make a sale plan to achive Target 6.5 billion vnd for interior showroom each month at Royal & 10 billion at Lotte
. Recruitment & training, build strong team.
.Working with royal Customer & project
.Import & export paper work
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Assistant Cinema Manager
MegaStar Cineplex
March 2012 - November 2013 (1 year 8 months)On behalf of Manager to run operation smoothy such as work with partner, prepare showtime,training staff,push sale..v..v
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Key Account Assistant
Metro Cash & Carry
September 2010 - January 2012 (1 year 4 months)Take care VIP customers & push sale to match target.
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Assistant of chef Concierge
Sofitel Legend Metropole Hanoi
August 2007 - June 2010 (2 years 11 months)Take care VIP customer especially famous people such as preparing car to welcome from airport, VIP room & excellent service in & out of hotel,support other customer to be sure a proper service.
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Hanoi Open University, Faculty of Tourism (Vietnam)
Bachelors , Hospitality management
2003 - 2007Excellent bachelor degree
Best monitor certificateActivities and Societies:work in Sofitel Metropole Hotel for part time & join in charity fund.
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Groups and Associations:
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Honors and Awards:Leader Talk 2013
Best employee in Sofitel metropole
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