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mai cung

Customer service manager
Ha Noi (Vietnam) - 16 connections

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Overview

  • Current:
    Professional currency trader at Business Owner
  • Past:
    • Brand & Operation Manager at CAODONG CO.,LTD
    • Assistant Cinema Manager at MegaStar Cineplex
    • Key Account Assistant at Metro Cash & Carry
    • Assistant of chef Concierge at Sofitel Legend Metropole Hanoi
  • Education:
    • Hanoi Open University, Faculty of Tourism, Vietnam
  • Connection:
    16 connection(s)

Summary

• Nearly 8 years’ successful experience in customer service with CDC Home Design Center; Megastar Cineplex, Metro Cash & Carry, Sofitel Metropole Hotel
• Directed and managed operations to make sure that all operations employees perform service contracts at, or more than customer's standards.
• Maximized productivity through better customer service, successful and timely communication, follow-up on each awaiting matter with customer.
• Excellent working knowledge using both Microsoft Excel, Microsoft Word, power point…
• Ability to train, motivate, and supervise customer service employees.
• A team player, acknowledged as “Total Quality Customer Service Professional.”

  • Job Function:
    Sales, Customer Service
  • Industries:
    Airlines/Tourism/Hotel, Fashion/Luxury Goods & Jewelry
  • Specialities:
    Become one of the best customer service manager by increasing company's value with prominence experience of my selves.The development of company is the growth of selves
  • Job Level:
    Manager

Experience

  • Professional currency trader

    Business Owner
    January 2015 - Present (10 years 1 month)

    Invest in forex

  • Brand & Operation Manager

    CAODONG CO.,LTD
    December 2013 - December 2014 (1 year)

    . Manage operation run smoothly
    . Make a sale plan to achive Target 6.5 billion vnd for interior showroom each month at Royal & 10 billion at Lotte
    . Recruitment & training, build strong team.
    .Working with royal Customer & project
    .Import & export paper work

  • Assistant Cinema Manager

    MegaStar Cineplex
    March 2012 - November 2013 (1 year 8 months)

    On behalf of Manager to run operation smoothy such as work with partner, prepare showtime,training staff,push sale..v..v

  • Key Account Assistant

    Metro Cash & Carry
    September 2010 - January 2012 (1 year 4 months)

    Take care VIP customers & push sale to match target.

  • Assistant of chef Concierge

    Sofitel Legend Metropole Hanoi
    August 2007 - June 2010 (2 years 11 months)

    Take care VIP customer especially famous people such as preparing car to welcome from airport, VIP room & excellent service in & out of hotel,support other customer to be sure a proper service.

Education

  • Hanoi Open University, Faculty of Tourism (Vietnam)

    Bachelors , Hospitality management
    2003 - 2007

    Excellent bachelor degree
    Best monitor certificate

    Activities and Societies:
    work in Sofitel Metropole Hotel for part time & join in charity fund.

Additional Information

  • Groups and Associations:
  • Honors and Awards:
    Leader Talk 2013
    Best employee in Sofitel metropole

Personal Information

  • Hobbies and Interests:
    Du lịch, đọc sách báo,yoga, nấu ăn, hoa tươi, điện ảnh

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