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Do Thi Minh Phuong
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Current:Custoner Service at Asiatrans Vietnam
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Past:
- Relationship Assistant at ACB Bank
- International Settlement Specialist at BIDV
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Education:
- HCM City Banking University, Vietnam
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Connection:3 connection(s)
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Job Function:Trade Marketing, Accounting/Finance
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Industries:Banking, Freight/Logistics
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Job Level:Experienced (Non-manager)
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Custoner Service
Asiatrans Vietnam
February 2017 - Present (8 years)1. Customer Service & Documentation for Import - Export:
- Receive booking request from sales/customer, check vessel schedule, free time to meet customer’s requirement. Arrange booking with shipping lines, release it to customer. Process export docs (B/L, SI, IV, PL, cert….)
- Receive pre-alert from Agent, check Document, issue Arrival Notice, Delivery Order to customer, solve the problem
- Take care of customer service and documentation, input data in system and make payment for shipments.
- Coordinate with local agents and oversea partners, airline, co loader to work smoothly, handling customer's inquiries.
- Receive inquiry from customer and quote O/F, A/F rate.
2. Sale:
- Conduct sales planning and follow up in line with company sales targets, objectives and strategies
- Close follow up with potential and existing customers to maintain, grow and secure more business
- Regular updates of market intelligence, quotations, presentations, concepts, etc -
Relationship Assistant
ACB Bank
April 2016 - November 2016 (7 months)- Provide corporate customers with products and services of credit, financing, Ebanking, international trade, corporate finance, cash management, etc.
- Assist to Relationship Manager (RM) on handling operations, writing credit report, risk management, overdue debt collection and related legal issue.
- To guide customers in completing the loan application information; to evaluate customers’ collateral and repayment ability -
International Settlement Specialist
BIDV
December 2012 - April 2016 (3 years 5 months)- Responsible for Local Outward Remittances.
- Advise good payment methods for Import and Export Companies.
- Update and comply all legal regulations as well as any compliance issues related to the assignment.
- Update and comply with the Procedure manual, internal rules, memorandums, Bank rules and regulations and any other instructions from Supervisor, Department Head & Management.
- Prepare the report concerning to Head Office and The State Bank Of Vietnam.
- Supporting Local Remittance.
- Prepare monthly document for customer (Statement Of Account, Value Addex Tax Bills, Balance confirmation, Other Account Confirmation...).
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Hobbies and Interests:- Hobbies: Reading, travelling and charity activities.
- Interests: Economy, science, psychology
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