Public Profile

- Report to Board of Directors.
- Analyse and evaluate appropriate data and information arising from monitoring and measurement for strategy and business objectives of the Board of Directors.
- Identify needs, evaluate and set overall policy and discipline for productivity and sales bonuses.
- Collect issues and connect branches / representative offices with the Board of Directors.
- Guiding & training Customer service culture, regulations of the company for all staffs.

- Report to Board of Directors.
- Coordinate with Directors of the branches or Leaders of representative offices:
+ Join 6 Maintenance Centres into 2 Customer Care branches in HCMC
+ Standardize and develop Service Business nationwide (focus on Mekong delta area first)
+ Popularize and apply productivity and sales bonuses regulations nationwide
+ Set up Call Center Customer Service nationwide
- Achievement:
+ Established 2 Customer Care branches in HCMC
+ Established Call Center staff
+ Uplifting Service Business on Mekong delta area

- Report to Board of Directors.
- Coordinate with Management accounting and Director of the department:
+ Set up new installation project budget procedure
+ Consider and adjust working allowance regulation
- Achievement:
Controlled new installation cost

- Number of people in department: around 170.
- Report to Board of Directors.
- This position is responsible for the Service business within the designated areas
+ 6 Maintenance Centres in Ho Chi Minh City
+ Some Representatives Offices nearby such as: Da Lat, Phan Thiet, Vung Tau, Tien Giang
+ Office Service staff
+ Number of lifts: over 2,700
- Service Business: (almost all brand names and kinds of elevator, escalator, auto walkway)
+ Service Operation: routine maintenance, repair
+ Service Sales: maintenance, replacement parts, modernisation, conversion contracts
+ Service InstalIation: implement Service contracts
- Achievement:
+ Built the Service Sales function
+ Set up Customer Care function
+ Grown up the total volume of lifts by 47% from 1,800 to 2,700 units
+ Improved maintenance productivity
+ Rose the total volume of Service Sales by 55% from 23.6 to 36.6 billion VND.

- Number of people in department: around 150.
- Number of direct technicians in charge of: around 30.
- Report to Board of Directors.
- This position is responsible for managing the phase of electric installation:
+ Install electric & electronic control system
+ Operation and Testing&Commissioning
+ Handover
- Achievement:
Increased customer’s satisfaction and successful handover by
+ Improved the progress of installation within timelines.
+ Improved installation quality

- Number of people in department: around 40.
- Report to Factory Director.
- This position is responsible for managing:
+ Produce control boards and cabinets of Thien Nam elevator
+ Repair the broken ones (sent back from site)
- Achievement:
+ Reduced manufacture unit cost
+ Improved product quality

- Number of people in department: over 30.
- Report to Technical Manager.
- Responsibilities include the following duties:
+ Design electronic control boards and elevator electrical drawing as assigned.
+ Coordinate with related departments (such as Factory, Installation and Service departments) to solve heavy breakdown.
+ Coordinate with related departments for training and supervising to ensure compliance with technical regulations.