Public Profile

Key duties:
+ Sale luxury apartment, villas, condotel & sea-villas of Vingroup.
+ Sale others apartment, house, villas.
+ For lease luxury apartment, house, villas, …
Key achievements:
+ Market Knowledge
+ Market analysis
+ Some of customers
+ Connection to many sales executives.

Key duties: Manage sales & operation of store
+ Managed 10 staffs.
+ Manage store with grocery, frozen food, dry food, meat, fresh food, vegetable, fruit, beverage, beer, instant food, …
+ Connect to merchandise & marketing team to increase sales & customer volume.
+ Be in charge for staff performance appraisal.
Key achievements:
+ Experiences in solving customer complaints.
+ Almost achieved monthly sales target & customer satisfaction.
+ Customer volume was increasing day by day.
+ Achieved loss prevention under 0.5%.
+ Merchandising mindset.

Key duties:
+ Manage over 30 staffs directly & over 100 staffs indirectly.
+ Monitor Security, Cashier, Delivery, Customer Service, Cleaning, Maintenance, Purchasing & Landscape team.
+ Guarantee all of above dept. run smoothly & effectively.
+ Be in charge for staff performance appraisal.
+ Support HR team to hire & training staff.
+ Support Tenants for some matters.
+ Support & involve marketing activities.
Key achievements:
+ Experiences in solving customer complaints.
+ Almost customer satisfaction about store operations.
+ Loss prevention under 0.5%.
+ Have good relationship to Tenants & local authorities.
+ Marketing activities be launched smoothly & successful.

Key duties: Manage sales & operation of Retail Dept.
+ Manage over 10 staffs directly & over 100 staffs indirectly.
+ Recruiting, training & developing key staffs of retail channel.
+ Develop suitable sales strategies & policies.
+ Manage & follow order of agents (sub-delivery system) directly.
+ Manage truck driver team directly.
+ Supervise Telesales, Motorbike Delivery, Customer Service & Guarantee team to provide regular report to Retail Director.
+ Be in charge for staff performance appraisal.
+ Support HR team to hire & training staff.
Key achievements:
+ Maintain Telesales team received 500 calls/per day.
+ Often achieved sales target & customer satisfaction.
+ Good relationship to agents.
+ Maintain inventory reasonable & keep storage clean.
+ Keep truck driver & motorbike delivery team in ready to serve customer best.
+ Keep customer service & guarantee team in ready to serve customer best.

Key duties:
+ Managed over 50 staffs.
+ Manage store with grocery, frozen food, dry food, meat, fresh food, vegetable, fruit, beverage, beer, instant food, …
+ Suggest solutions to merchandise & marketing team to increase sales & customer volume.
+ Be in charge for staff performance appraisal.
+ Support HR team to hire & training staff.
+ Support & involve to events & promotion programs.
Key achievements:
+ Experiences in solving customer complaints.
+ Often achieved sales target & customer satisfaction.
+ Customer volume was increasing day by day.
+ Achieved loss prevention under 0.5%.
+ Marketing activities be launched smoothly & successful.
+ Merchandising mindset.

Key duties:
+ Monitor over 100 staffs directly & over 500 staffs indirectly.
+ Monitor International Brands, Cosmetic & Fragrances, Accessories, Fashion, Sport, Household, Stationery Dept..
+ Monitor Food court & Entertainment area.
+ Monitor Security, Cashier, Cleaning, Maintenance, Delivery, Customer Service & Valet parking Dept..
+ Be in charge for staff performance appraisal.
+ Support HR team to hire & training staff.
+ Support Tenants for some matters.
+ Support & involve marketing activities.
Key achievements:
+ Experiences in solving customer complaints.
+ Keep store in good condition.
+ Often achieved monthly sales target, shrinkage & customer satisfaction.
+ Have good relationship to Tenants & local authorities.
+ Marketing activities be launched smoothly & successful.
+ Merchandising mindset.

Key duties: Manage Men’s & Women’s Fashion
+ Monitor 10 staffs directly & over 100 staffs indirectly.
+ Ensure Dept. meet sales target, minimum expense, shrinkage
+ Ensure housekeeping standard are met.
+ Ensure sales staffs follow rules & regulations of department store.
+ Ensure sales staffs follow customer service standard of department store.
+ Solve all of customer’s complain.
+ Be in charge for staff performance appraisal.
+ Support HR team to hire & training staff.
Key achievements:
+ Be promoted to Deputy Store Manager.
+ Often achieved monthly sales target, shrinkage & customer satisfaction.
+ Keep good relationship to Tenants.
+ Marketing activities be launched smoothly & successful.
+ Fashion eyes (display/visual, trend, fashionable mindset)