Public Profile

• Areas of work: showroom operations, Sales, marketing, promotion, merchandising, customer service, training (staffs& customer), recruitment , event setting up
• Key responsibilities: Build and execute sales and marketing plan, showroom operation management, account management ( five stars hotels & western bars), event execution and management, customer service, consumers training, staff recruitment

As a retail manager, Thuy’s responsible for the whole showroom operations including sales, marketing, merchandising, finance, customer service, events, staff training and recruitment, stock and facility. She
- Built and implemented sales and marketing plan
- Analyzing sales performance vs. targets in order to formulate adequate action plans to be implemented to reach sales targets
- Managed stock, inventory and sales forecast
- Built marketing plan and promotion plan (monthly, quarterly, yearly , loyalty customers…) including design advertising article, leaflets, vouchers
- Showroom and goods merchandising
- Built customers database
- Built and completed customer service policy
- Resolution customer's enquiries, complaints and other issues that arise or possible accidents in the store
- Managed and set up events (opening, reopening, birthday, launches, welcome oversea visitors, training sessions, tasting events…)
- Managed day- to- day operation at showroom (staff, timing, cash…)
- Planned and managed showroom budget to maximize the profit (P&L)
- Managed showroom facilities, electricity, water bills…
- In charge of finding new showroom location
- Recruiting, coaching and staff management
- Building and maintaining relationship with consumers
- Report to Managing Director

And as an account manager, Thuy has been in charge of five stars hotels and western bars. Her responsibilities are :
- Dealing and contract follow up
- Building sales plan and maintaining goods distribution
- Assured goods visibility perfectly within outlets
- Expanding distribution within channel
- Budget management to maximize profit ( ROI)
- Building promotion, events plan and cooperate with outlets to execute, make sure to expose brand image and achieve sales target
- Building and managing customer relationship to ensure company's brands are sold and visible within account
- Report to managing Director and National Trade Marketing manager

Lastly, with Brand educator position, Thuy has helped the company to increase the brands awareness, product value and sales volume. More than that, she helped consumers understand more about products and know how to enjoy in best way
- Presenter/ trainer
- Building consumers training plan
- Budget management
- Designing training material
- Cooperating with agencies for event materials
- Executing training events
- Consumers satisfaction survey
- Report to Managing Director