Public Profile

Responsible for providing my expertise to projects that required input from Hosted Operation Manager from Bristol, United Kingdom.

- Setup Datacenter at Denver USA with more than 100 units of physical and virtual servers.
- Manage Veritas BackupExec, NetBackup 6.5, 7.0.1, for all servers
- Manage Tembria Monitoring system for Denver, Bristol and Vancouver.
- Manage Trellis Helpdesk ticketing system to log daily problem/issue tickets.
- L2 & L3 support on Windows Server 2003 and Windows Server 2008 R2 Enterprise OS, AD, GPo, DNS, Windows XP, Windows 7.
- Manage VMware ESX 4.1 Enterprise Plus, HA, DRS, Vmotion.
- Project Management using HP c7000 enclosure, HP Proliant DL server, Dell Equallogic PS6000 iSCSI storage, HP 3Par SAN, Dell PowerEdge server and Brocade SAN switches.
- Development and adherence to Global policies, standards and governances.
- Manage IT Asset Management, Software licensing, Hardware and Peripherals.
- Develop IT Project Management, Project Plan, Technical Design and Network Infrastructure setup

Evaluate IT systems, identify areas for improvement, and manage improvement project, plan and manage technology projects.

I recommend and implement IT solutions that improve performance and efficiency.

- Manage IT Project Management and Infrastructure setup from initial phase to closing.
- Manage and control operational IT budgets and costs.
- Manage IT staffs including resource planning, recruitment and professional development.
- Manage the relationship between the vendors, customers of IT, staffs and the various IT service providers to ensure high level of customer satisfaction.
- Develop IT processes and standards to meet stakeholders' service delivery expectations.
- Ensure that the structure of the IT department is appropriate to meet the needs of the business.
- Ensure that IT systems and services support all business operations.
- Ensure that policies are implemented effectively within Information Technology. New regulations are properly communicated, and provide quality assurance on the design of the control measures and monitoring plans. Coordinate, analyze and consolidate OR and loss reporting to the Board of Director.
- Responsible for the development, review, and certification of all back-up and disaster recovery procedures and plans.
- To establish, update and monitor the Service Level Agreements, IT Policy and Procedure, Security Audit, Change Control Management, Incident Management, Disaster Recovery Plan, Business Continuity Plan, IT Services documentation to ensure alignment of business and IT expectations using ITIL standard.

Manage IT operations and supervise 25 IT staffs, evaluate University IT systems, refresh datacenter hardware’s and software’s, identify areas for improvement and manage improvement project.

- Manage computing and information technology plans, policies, programs, and schedules for business and finance data processing, computer services, network communications, and management information services to accomplish corporate goals and objectives.
- Manage the relationship between the customers of IT, staffs and the various IT service providers to ensure high level of customer satisfaction.
- Implement controls using ITIL procedure within Information Technology to meet regulatory and internal requirements. In addition, drive and implement an effective risk management framework, and promote a strong risk management and a compliance culture. Ensure sufficient actions are undertaken to mitigate, reduce or contain the identified operational risks. Undertake and / or coordinate periodic business monitoring (self-assessment) activities. This includes communication and other initiatives to change mindset and behavior of staff.
- Advise senior management on strategic systems conversions and integrations in support of business goals and objectives.
- Interact with department managers on internal and external operations that are impacted by the capture, storage, processing and dissemination of information.
- Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages.
- Ensure that policies are implemented effectively within Information Technology. New regulations are properly communicated, and provide quality assurance on the design of the control measures and monitoring plans. Coordinate, analyze and consolidate OR and loss reporting to the IT Director.
- Conduct regular customer (Students and Staffs) satisfaction survey to measure customer satisfaction, service review and vendors to understand new service requirements and issues, to propose solution to increase IT services level to business user at all levels.
- To establish, update and monitor the Service Level Agreements, Back-up procedure, IT Policy, Security Audit, Change Control, Incident Management, Disaster Recovery Plan, Business Continuity Plan, IT Services documentation to ensure alignment of business and IT expectations.
- Conduct regular monitor and supervise the inventory of hardware, software and licensing.
- Lead and coordinate effort to enhance the general risk management and compliance culture within Information Technology. This includes communication and other initiatives to change mindset and behavior of staff.

I evaluated IT systems, identified areas for improvement and managed improvement project.

- Provided and maintained network connectivity at company branches, providing technical support and troubleshooting activities on hardware and software.
- Performed evaluations on each software package, scoring and identifying the best attributes of the software through effective data collection and ranking.
- Performed Network Management, Network Design, Internet Security, and IT Operations Management, Data Backup, MYBS ERP System, Microsoft ISA Server, Windows Server 2003 and Manufacturing Management system.
- Developed and designed IT policies and procedure and ensured adherence to the guidelines.
- Evaluated IT initiative developed and implemented processes to improve operational effectiveness and efficiency. Provide on-going review on standard procedures and operating policy to ensure the compliances to the business process and rule.
- Provided support in IT strategic planning, quality improvement and management information.
- Managed and provided on-going systems support, which includes software licensing, networking, security (firewall, virus etc), database, system backup and recovery.

- Phone support for Singapore, Malaysia, Brunei customer. - Provide Hardware & Software support to our clients. - Provide onsite support to our customer. - Support Dell PC & Notebook (Lattitute and Inspiron)

- Work under Singtel Magix division - Setup, install and configure ADSL Modem at client site. - Problem solving and troubleshooting ADSL modem installation on Windows OS. - Testing the compatibility between different kinds of ADSL modem with different kind of Windows OS. - Go to client site to check the phone line bandwidth and work together with colleague where our control centre is at our office at Comcentre, Sommerset