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Yen Nguyen Hoang
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Current:Assistant to Director of Operations at Petra Engineering Industries Co., Jordan
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Past:
- Office Management Executive at Knight Frank Vietnam Co., Ltd
- F&B Attendant/Cashier at Marriott International / Renaissance Riverside Hotel Saigon
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Education:
- TON DUC THANG UNIVERSITY, Vietnam
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Connection:15 connection(s)
A highly motivated and dedicated professional with excellent oversea working experience at three renowned and leading international companies. I have strong work ethic and ability to deliver high quality office management, whilst maintaining and improving the overall peers satisfaction and customer relationships in a challenging working environment. Following my proven success in my previous employment, I am now looking for a new challenge to further enhance my career.
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Job Function:Admin/Clerical/Translator, Management
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Industries:Food/Beverage/Dairy, Industrial/Consumer Manufacturing, Real Estate
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Specialities:Customer Service, Office Administration, Human Resources, Account Payable, Problem-solving, Hospitality, Internal Communications, Organization Behavior, Employee Relations...
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Job Level:Experienced (Non-manager)
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Assistant to Director of Operations
Petra Engineering Industries Co., Jordan
March 2014 - April 2019 (5 years 2 months)- Provide administrative and clerical support to the Director of Operations (DO)
- Maintain all staff appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel for DO
- Prepare agenda and collect materials for meetings, speeches, and conferences
- Liaise and coordinate with departments in order to communicate notes/procedures requested by DO
- Manage and coordinate travel arrangements including airline and hotel reservations for DO and related staff or guest
- Prepare correspondence on behalf of the DO, including drafting of general replies
- Receive, review and sort all incoming correspondences via mail, faxes, e-mails
- Prepare confidential and sensitive documents
- Relay directives, instructions and assignment to staff
- Establishes and maintains various filing and records management systems
- Performs related work as assigned by DO
- Assist in communication of staff in Jordan with staff or customers in Vietnam
- Support PIEC’s RO Office in Vietnam, in terms of reporting and communication
- Track certain expenses as required by DO
- Prepare monthly/yearly reports and analysis as requested by DO
- Manage other staff if needed to prepare reports and analysis
- Simple project management and oversight
- Translation of Vietnam communication, oral or written
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Office Management Executive
Knight Frank Vietnam Co., Ltd
August 2010 - February 2014 (3 years 7 months)PA to Country Managing Director
- Assist MD looking for apartments/villas
- Assist MD setting appointments with respective clients
- Coordinately delivering request or information from MD to internal departments or vice versa.
- Arrange MD’s business trips (flights, cars, accommodations)
- Translating documents when required
- Assist MD in preparing proposals, presentations for any related projects
- Establishing and organizing MD’s business cards database
- Support MD in other administrative tasks
- Coordinate with accounting department for MD’s cash advance and business reimbursements
Administration:
- General administrative needs such as: brochures, stationary, utilities, admin instructions
- Make arrangement for meeting and travel of senior management
- Ad hoc project management as specified by Department Heads
- Screening telephone enquiries/requests
- Translating proposals/presentations/letter as required
- Opening new files, maintaining data, filing hard/soft copies
- Purchase/maintenance of office equipment, furniture & supplies
- Contractual agreements – i.e. Visa/Work permit services, internet provider, and telephone service
- Office branding and maintenance of KF image
Teamwork/Staffing matters:
- Assist with interviewing and hiring of new employees with Business Line Managers and HR
- Representation, daily supervision of support staff
- Conduct first-day Induction of new arrivals
- Office liaison for HR issues – responsible for paperwork and being aware of payroll deadlines
- Holiday/absence record maintenance
Accounts/Budgets:
- Responsible for daily cash in – cash out withing the company
- Directly dealing with suppliers for account payables
- Reporting each month regarding office expenses/cash balance
- Prepare debit note and contact clients to follow up on outstanding payments
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F&B Attendant/Cashier
Marriott International / Renaissance Riverside Hotel Saigon
October 2005 - July 2010 (4 years 10 months)In order to support my pursuit of obtaining BA certificate in Ton Duc Thang University, I worked at RRHS as a casual labor in the beginning then later being promoted to a full time employee. I was highly praised by the hotel’s top management and customers and got nominated as the Best Associate of the Month – Front of House. I also successfully acquired the Passport to Success Certificate which is the mandatory tool to validate an employee of Marriott International Hotel chain.
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Administration & HR Management Course
2010
- Specialized in Administration and HR management work
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Groups and Associations:
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Honors and Awards:2009 - Associate of the month - Front of house - Renaissance Riverside Hotel Saigon
2018 - 10k Finisher - Amman Marathon
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Hobbies and Interests:• Traveling to new country every year
• Reading at least 3 books per month
• Exercising and maintaining a healthy lifestyle
• Hiking and exploring nature
• Keeping up with the modern technology
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